Shipping & Returns

Shipping Policy

Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options within the United States:

  • Standard Shipping (5-7 business days): Calculated at checkout
  • Expedited Shipping (2-3 business days): Calculated at checkout
  • Express Shipping (1-2 business days): Calculated at checkout

Delivery delays can occasionally occur due to carrier issues or weather conditions.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours of receipt.

Customs, Duties, and Taxes

GVS Herbal Remedy is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

GVS Herbal Remedy is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Returns & Exchanges Policy

Our Commitment to Quality

We stand behind the quality of our herbal tinctures. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Unopened and unused products only (due to the nature of herbal supplements)
  • In original packaging with all seals intact
  • Returned within 30 days of delivery
  • Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened or used tincture bottles
  • Products with broken seals
  • Items purchased on final sale or clearance

How to Initiate a Return

To start a return, please contact us at [your email address] with your order number and reason for return. We will provide you with return shipping instructions and a return authorization number.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service or purchasing shipping insurance for returns over $50.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within 5-10 business days.

Exchanges

If you need to exchange an item for a different product, please contact us at [your email address]. We'll be happy to help you find the right herbal remedy for your needs.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [your email address] with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.

Questions?

If you have any questions about our shipping or returns policy, please contact us at [your email address] or visit our Contact page.